How soon can I expect my order? Orders are typically shipped within 3 days after payment is complete and larger orders may take longer. Shipping usually takes 3 business days from our kitchen to the customer (sometimes less than that). We usually estimate that a customer will receive their order 5-7 business days after payment is complete. All customers receive a shipping notification so that they know exactly when their order is on its way. Customers also have the capability of checking the status of their order at any time by logging in to their customer account. If you have any questions about the status of your order or about "rush" delivery options, please contact us.
Why aren't your candles colored (anymore)? The dye used to color the wax makes for a "dirty" burn. Ultimately, even with the coloring, our candles burn cleaner than paraffin candles, but we wanted to remove as many impurities as possible.
What is the meaning behind "Mickey Made?" The owner's nickname is Mickey and as the creator of the products featured and sold here, all of our items are made by Mickey... or "Mickey Made."
Why does my wick sometimes look big and "chunky" at the end when it's burning? This is called "mushrooming" and is sometimes common with 100% cotton wicks like the ones we use. Remember to always trim your wicks to 1/4" to keep debris from falling into the wax pool. And remember to trim your wick before each relighting.
Why is my candle burning only in the middle? If you are burning your candle for 20 minutes or so and then extinguishing, you could be incorrectly setting your candle's memory. A candle remembers how far across the surface it melted the very first time you burned it. When lighting your candle for the first time, let the entire surface liquefy before extinguishing to achieve the best memory setting.
What if my candle won't burn? Even after lighting and re-lighting? Our candle formula (wax + fragrance + wick) is designed to provide the proper burn and the best fragrance throw. Even though we test that formula before offering it to the customer, sometimes defects are present in a candle that are beyond our control. Of course, this is not the customer's fault... so we don't expect you to pay for it - send it back to us. Contact us and let us know and we'll make arrangements to exchange your candle or issue a refund. No problem at all.
If you have a question that isn't addressed above, please contact us. Our customer service team usually addresses questions within one business day.
